Shipping Policy and Payment
The shipping below applies to Malaysia only. For Brunei, Singapore and other international destinations, kindly contact us if you would like to order.
Shipping costs are calculated upon checkout and added to your total order. Our flat rate shipping fee is RM10 (within Malaysia) for order below RM100. We offer free shipping within Malaysia for order above RM100.
All RFU orders are processed and shipped within 3 business days after receiving confirmed payment.
All MTO orders are processed and shipped when ready and it can take from 7 days to 60 days depending on product ordered.
Please note that we do not process or shipped on weekends or public holidays. Payment received on Saturday, Sunday or public holidays will be processed on Monday or the following working day and shipped within 3 business days.
For bulk and back orders products, they will be shipped once ready and you will be notified when shipped.
If you would like to pick up your order personally, please select the Pick Up option at the checkout! Our pick-up point is at Setapak Central (formerly known as Festival City Mall). We will let you know once your product has been processed and ready for pick up.
All local packages are shipped by Poslaju. Packages to other countries are only shipped by registered mail. Please note that the buyer is responsible for lost packages if standard mail is chosen.
Our preferred payment method is through Paypal. We accept VISA and Mastercard through PayPal.
Malaysian-based customers can also choose to pay by local bank transfer. If you choose this payment mode, please make payment to CIMB 8600 33 5665 (Kelip Kelip Natural). Please contact Bespoke Formula with details on the fund transfer for us to begin processing your order.